Has our electric supplier just throttled our connection?

[Doing it for the kids]

Lol. Left hand not knowing what right hand is doing.

Six years ago I inherited a Scottish power 3ph supply that has historically been on a reduced tarrif on evenings, summer time or something or other. Changed to npower and asked for this to be changed so electric available all the time. Basically told that it wasn't them, contact dco. Dco came out and said it was npower. I gave up. Roll on last week when npower came to put in meters they can read remotely. Stopped at 3ph meter to say he couldn't do that as it was limited to a legacy tarrif. Told me to ring npower and tell them some magic words. Hoping they might work. Not holding my breath.

They have timer clocks which control when it’s live or not. Very valuable for many set ups and easily adjusted too…

 

[Doing it for the kids]

Got some closure on this - thought I should update here, may be of help to others down the line.

So EON offered me £300 in compensation for the years wait. No mention of the danger they put us in or other hassle caused.

I disputed this, it went to the Ombudsman.

several weeks later and lots of faffing about uploading evidence and "i won".

They forced them to pay me £350 and issue an apology.

what a waste of time. This means EON and their subbies (morrisons) can continue to go around installing dangerous equipment with not a jot of recourse.

this country has no teeth left