- Location
- Northumberland
Over 3 years ago we got FTTP. replaced 3 phone lines & 2 adsl broadband services with one fibre line.
Never had a fault until last Friday, no service.
We will send an engineer out & send you a 4G router overnight.
Saturday came, bloke in a van turned up, climbed the pole & confirmed no incoming signal.
But he didn`t have the kit to locate the fault
His mate turned up 11/2 later having driven 50 miles, plugged his magic box in which said the fault was 2000 meters away.
Told them that sounds like the bit where the cable is underground where the power lines go overhead.
They disapeared for a couple of hours, came back, found the fault. That week an Openreach bloke had been checking poles, which involves digging round the pole to confirm no deteriation.
The cable coming down the pole to go underground showed signs of being hit with a spade.
Repairing fibre is a specialist job. they would pass the job on.
Meanwhile the 4G thingy didn`t turn up till Tuesday, Bloody useless maybe OK in a 2 up 2 down but no help to us WiFi only so could not plug it into our network. Son`s wife who does a lot of zoom calls for work could not get enough service Sim card was sealed in so could not put it in a proper router.
So trying to operate using mobile phones to get broadband to PCs. etc Needless to say going through data at a horrific rate.
Complaint dept have added some credit to the account with promise of more.
Back to Tuesday, a girl turns up in an O/reach van. I`ve come about your fault. Had no knowledge of the visit on Saturday. Son advised her to ring her control to get the full story as politly as possible.
Wednesday update, -- we have applied to NCC for a permit for traffic lights, usually takes 3 days. Funny they managed to install new poles, cut back branches & connect the fibre cable all the way up the road without traffic lights.
Bloody big organisations
Looks like Tuesday for repair , maybe
Never had a fault until last Friday, no service.
We will send an engineer out & send you a 4G router overnight.
Saturday came, bloke in a van turned up, climbed the pole & confirmed no incoming signal.
But he didn`t have the kit to locate the fault
His mate turned up 11/2 later having driven 50 miles, plugged his magic box in which said the fault was 2000 meters away.
Told them that sounds like the bit where the cable is underground where the power lines go overhead.
They disapeared for a couple of hours, came back, found the fault. That week an Openreach bloke had been checking poles, which involves digging round the pole to confirm no deteriation.
The cable coming down the pole to go underground showed signs of being hit with a spade.
Repairing fibre is a specialist job. they would pass the job on.
Meanwhile the 4G thingy didn`t turn up till Tuesday, Bloody useless maybe OK in a 2 up 2 down but no help to us WiFi only so could not plug it into our network. Son`s wife who does a lot of zoom calls for work could not get enough service Sim card was sealed in so could not put it in a proper router.
So trying to operate using mobile phones to get broadband to PCs. etc Needless to say going through data at a horrific rate.
Complaint dept have added some credit to the account with promise of more.
Back to Tuesday, a girl turns up in an O/reach van. I`ve come about your fault. Had no knowledge of the visit on Saturday. Son advised her to ring her control to get the full story as politly as possible.
Wednesday update, -- we have applied to NCC for a permit for traffic lights, usually takes 3 days. Funny they managed to install new poles, cut back branches & connect the fibre cable all the way up the road without traffic lights.
Bloody big organisations
Looks like Tuesday for repair , maybe
